Frequently Asked Questions

Everything you need to know about your RotopaX order.

What is the standard shipping timeframe for new collections?

We typically process and ship orders within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 14 business days depending on the destination.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.

Are your fabrics sustainably sourced?

Yes, RotopaX is committed to ethical fashion. We use a blend of organic cotton and recycled polyester in our core collections to minimize our environmental footprint while maintaining premium quality.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my RotopaX garments?

To preserve the life of your clothing, we recommend machine washing cold with like colors and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.